PRIVACY POLICY
Privacy Policy
Effective date: October 9, 2024
Thank you for visiting Virezal. At Virezal, safeguarding your privacy and ensuring data security are our top priorities.
This Privacy Policy describes how Virezal (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from virezal.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the effective date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as described below. The information we collect varies depending on how you interact with us. In addition to the specific uses below, we may use collected information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the Services and our users.
Information We Collect Directly from You
Information you submit to us through the Services may include:
- Basic contact details — name, address, phone number, email.
- Order information — name, billing/shipping address, payment confirmation, email, phone number.
- Account information — username, password, security questions.
- Shopping information — items you view, add to cart, or wishlist.
- Customer support information — information included in your communications with us.
You may choose not to provide certain information, but this may limit your access to some features.
Information We Collect through Cookies
We automatically collect usage data about your interaction with the Services through cookies, pixels, and similar technologies. This may include device information, browser type, IP address, network connection details, and how you navigate the Site.
Information We Obtain from Third Parties
We may receive information from third-party vendors and service providers, including:
- Companies that support our Site and Services, such as Shopify.
- Payment processors who collect payment information to fulfill your orders.
- Online tracking technologies used by us or third parties when you visit our Site or interact with our emails and advertisements.
Any third-party information is handled in accordance with this Privacy Policy. We are not responsible for the accuracy or practices of third-party providers.
How We Use Your Personal Information
- Providing Products and Services — processing payments, fulfilling orders, managing your account, arranging shipping, handling returns and exchanges, and sending account-related notifications.
- Marketing and Advertising — sending promotional communications by email, text, or mail; personalizing advertisements on our Site and other websites.
- Security and Fraud Prevention — detecting and acting on fraudulent, illegal, or malicious activity. Please keep your account credentials secure and contact us immediately if you believe your account has been compromised.
- Communicating with You — providing customer support and improving our Services.
Cookies
We use cookies to power and improve our Site and Services, remember your preferences, and run analytics. Third-party providers may also set cookies on our Site. Most browsers accept cookies by default — you can disable them in your browser settings, though this may affect some functionality. For information on Shopify's cookies, visit shopify.com/legal/cookies.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Vendors performing services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners, including Shopify, for personalized advertising.
- When you direct or consent to disclosure (e.g., for product shipment or social media integrations).
- Our affiliates or entities within our corporate group.
- In connection with a business transaction, legal obligation, enforcement of terms, or protection of rights.
Over the past 12 months, we have disclosed the following categories of personal information:
| Category | Recipients |
|---|---|
| Identifiers (contact details, order & account information) | Vendors, business & marketing partners, affiliates |
| Commercial information (order history, shopping activity) | Vendors, business & marketing partners, affiliates |
| Internet/network activity (usage data) | Vendors, business & marketing partners, affiliates |
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
The Services may allow you to post product reviews or other content. Any content you submit to a public area of the Services will be publicly accessible. We are not responsible for the privacy or security of information you choose to make public.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy or security practices of those sites. Please review their policies independently before sharing any information.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us at support@virezal.com to request deletion. We do not knowingly sell or share the personal information of individuals under 16 years of age.
Security and Retention
No security measures are perfect, and we cannot guarantee absolute security. We recommend against sharing sensitive information over unsecured channels. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access / Know — Request access to the personal information we hold about you.
- Right to Delete — Request deletion of your personal information.
- Right to Correct — Request correction of inaccurate information.
- Right of Portability — Receive a copy of your data or request transfer to a third party.
- Right to Opt Out of Sale/Sharing or Targeted Advertising — Direct us not to sell or share your personal information. We honor the Global Privacy Control (GPC) opt-out signal where applicable.
- Right to Limit Use of Sensitive Information — Restrict our use of sensitive personal information to what is necessary for the Services.
- Restriction of Processing — Ask us to stop or restrict processing of your information.
- Withdrawal of Consent — Withdraw consent where processing is based on consent.
- Appeal — Appeal our decision if we decline to process your request.
- Communication Preferences — Unsubscribe from promotional emails at any time using the link in any email. You may still receive non-promotional messages related to your account or orders.
To exercise any of these rights, contact us at support@virezal.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before fulfilling a request. You may designate an authorized agent to act on your behalf with appropriate proof of authorization.
To restrict Shopify Audiences ad services from using your information, visit privacy.shopify.com/en.
Complaints
If you have concerns about how we handle your personal information, please contact us at support@virezal.com. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country of residence, including in the United States. Where we transfer personal information out of Europe, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
support@virezal.com
Thank you for visiting Virezal.