REFUND & RETURNS

Refund & Returns Policy

By placing an order, you have confirmed that you have read, understood, and accepted the following policies.

1. ORDER CANCELLATION

If your order has been paid and you need to change or cancel it, please contact us within 10 hours of placing your order. Once the packaging process has started, we can no longer cancel it.

2. RETURNS & REPLACEMENTS

Standard Returns

We offer a 365-day return policy for all orders. You have up to 365 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Since your item was not damaged, defective, or incorrect, the return shipping cost will need to be covered by the buyer. Once we receive the product back in good condition, we will process your refund promptly.

To start a return, please contact us at support@virezal.com.

Important: The return address is not the same as the one on the shipping label. Please do not return items without first obtaining the correct return address and instructions from us. Items sent back without prior authorization will not be accepted.

If your return is approved, we will send you the proper return instructions, including how and where to send your package.

Defective and Damaged Items

Please inspect your order upon delivery and contact us within 3 days if your item is defective, damaged, or if you received the wrong item. Photo proof of the damage or issue is required.

Claims submitted after 3 days of delivery, or without photo proof, will not be accepted. Claims made after 30 days of receipt, or for items that have been used for over 1 month, are not eligible for return or replacement.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

For exchanges, you will be asked to purchase a gift card to cover the re-shipping costs. After that, we will process and re-ship your replacement item.

European Union – 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging — along with the receipt or proof of purchase.

3. REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@virezal.com.

For any questions, reach out to us anytime at support@virezal.com — we're happy to help.